Refund Policy

• All cancellations and changes must be in writing and will be calculated as of the date they are received. A cancellation or change fee of up to $150 may apply to process any requests.

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• Adventure Awaits reserves the right to cancel reservations and apply the cancellation penalties if full payment is not paid by the final payment due date and/or if the traveler’s required paperwork is not complete or received.

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• No refunds will be issued for cancellations, changes, or delays due to weather, government-issued travel restrictions, transport delays or cancellations, Acts of God, strikes, civil disturbance, pandemics, or other reasons outside the control of Adventure Awaits.

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• Change and cancellation penalties will apply if changes or cancellations are required due to actions of the traveler, including but not limited to late cancellations, being refused boarding by airline for any reason, failing to have proper identification required for travel, or inaccurate disclosure of pertinent information related to the support needs of the traveler.

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• If the traveler misses the planned vacation departure due to an unexpected event (medical or otherwise), the traveler will be considered a “no-show” and no refund will be issued.

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• Adventure Awaits strongly encourages all travelers to purchase separate travel insurance to help prevent or limit financial losses for the traveler due to any unexpected issues that may arise (including COVID) which result in Adventure Awaits change or cancellation charges.

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• Travel Insurance will be required for all international trips starting in 2023. 

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• Travelers are responsible for any additional, unanticipated charges incurred by Adventure Awaits on the traveler’s behalf, including but not limited to long-distance phone charges, pay-tv charges, airline or transport charges for special assistance or excess baggage, unscheduled drop-off charges, toiletry, clothing, or medical charges, hotel bedding damage charges or extra lodging or meal charges caused by public transport delays or weather. These charges will be invoiced to the traveler after the fact and must be paid within 20 days.